RETURNS

At Kifesh, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return process within 14 days of receiving your package. Please carefully read and adhere to the following guidelines to initiate a return:

Eligibility for Returns:

• Items must be in new, unworn, and unwashed condition.
• Original tags and packaging must be intact.
• All accessories and free gifts included with the purchase must be returned.
• Allow 5-10 business days for your refund to process.
• We do not accept returns or exchanges for kifesh products not purchased from kifeshstore.com.

Initiating a Return:

• To initiate a return, please contact our customer support team at info@kifesh-shop.com within 14 days of receiving your order.
• Provide your order number and a brief explanation for the return request.

Return Process:

• Once your return request is approved, our team will provide you with a Return Authorization (RA) number and the return shipping address.
• Please securely package the item.
• Don't forget to put your order slip in the package.

Refunds:

• Refunds will be processed within 7 business days of receiving the returned item.
• The refund amount will exclude any original shipping charges.
• Refunds will be issued to the original payment method used for the purchase.
• If you damaged the purchase, it will not be refunded.

Exchanges:

• At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Non-Refundable Items:

• Gift cards, sale, and clearance items are non-refundable and not eligible for returns.

Policy Updates:

• Kifesh reserves the right to modify or update this return policy at any time. Any changes will be communicated on our website.